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Privacy policy

The privacy of our users is very important to us and we take care to safeguard your rights. This page explains how we use your personal information and explains our Data Protection policy.

Data Protection

Hamdden Caravans follows the Data Protection Act 1998 and is committed to follow the eight principles laid out in the Act. Any data supplied by an individual to Hamdden Caravans will not be used in a manner which is contrary to these principles. Data will be held in a secure manner, protected from unauthorised access and use and not be passed to a third party unless the positive assent is first obtained from any individual directly affected. Hamdden Caravans recognises the rights of an individual and will ensure they are fully complied with.


What information do we collect?

We will only collect information from you necessary to collect, handle and process your order, and communicate with you about your order, or to answer any enquiries you send to us.

What do we use personal information for?

We may need to contact you about an enquiry you have made or about a product you are interested in.

For example, if you are enquiring about a product we may need your telephone number and/or eMail address to contact you.

We will never pass on your personal information to any third party without your consent.

Contacting you for other purposes

From time to time, unless you ask us not to during the order process, we may contact you about other products we think you might be interested in, using the eMail address you have given us. If you want us to remove your details from our database at any time, so that you do not receive further correspondence from us, please send an eMail to with the subject-line 'unsubscribe'. Alternatively, you can manage your communication preferences from your customer account if you have one.

Information collected automatically

We automatically collect information about your visit to our Website. This information is used to make your visit to our site more efficient, and to help us monitor traffic on our site so that we can make regular improvements. Our external Web host may also automatically log your IP address, a unique identifier for your computer or other access device.


Cookies are small text files that can be used by Websites to make a user's experience more efficient. This site uses cookies to remember you as a user of our Website, so that you do not have to log in to your account every time you return to the site (unless, at the end of your last visit, you signed-out).

If you do want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. You can access them through most modern browsers.


We take every precaution to protect our users' information. When users submit sensitive information via the Website, this information is protected both online and offline.

We do everything in our power to protect user-information offline. All of our users' information, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. Our systems are password-protected and ALL employees are kept up-to-date on our security and privacy practices.

We have opted to use WorldPay as our Payment Service Provider (PSP). Worldpay is a global leader in payments processing technology and solutions. When you have finished adding products to your shopping basket on our Website and want to proceed to the checkout - you will be redirected to our secure payment area on the Worldpay Website to make payment.

Requests for information

You can ask for a copy of any information we hold about you at any time (for which we may charge a small administration fee). Please eMail us on for details.

Notification of Changes

If we decide to change our privacy policy, we will post those changes on this page so our Website visitors are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.